"My wife and I have lived in our house for almost 8 years, knowing we had a septic tank... Never had ANY issues. We had additional family move in (4 more people) and, low and behold, 9 months later we started noticing faint sewer smells. We realized we needed to empty our septic tank. I looked through the BBB site to find a good local Septic Pumping company and came across Metro and a few others. Metro had me from the first phone call. Casey (in the office) was VERY kind and helpful. She even had me contact the county to get a drawing of our septic system (gave the phone # and a name too!) I set the appt. for 2 days later. Casey (the tech who did the service) called before arriving (with estimated arrival) and was OVERLY PLEASANT for the entire duration. The tank was over-full. Casey explained the entire process before he started and as he went along. He answered ALL of our questions and concerns and got us "up to speed" on septic systems. Not the ideal way to spend a 28 degree Saturday morning, but we are very, very glad we went with Metro. We would recommend them to ANYONE who asks. To Kenney: Take care of these Caseys.... you've got 2 GREAT employees on your hands!"
Tammy Plante -
"I had Metro Septic out to pump my tank and Kenny and his assist Paco were very professional. I had several concerns and Kenny took the time to listen and let me tell him or show him what was going on. He took care with the excavator (especially since we recently had very heavy rainfall) not to tear up the yard and all was put back and left as expected. His experience was evident, and I appreciated his professional opinion, and advice. It didn't take them long at all, and when the job was completed Kenny took the time to find out how I heard about them, and gave me a envelope containing handy tips and coupons, etc...I would definitely recommend Metro Septic to my friends looking for a reliable septic service provider!
Thanks again guys!!!"
Shauna & Ryan Mooney -
"We are SO GLAD to have found Metro Septic. My phone conversations with the office were courteous and helpful, and our technician Kenney was on time and incredibly knowledgeable.
Our septic is an Aerobic/Aeration system...and we have had no less than 3 other companies come out to tell us they know nothing about it beyond what it is. Kenney was able to thoroughly explain each working part, advise us on how to fix the current issue, and give us information for future decisions and maintenance. Additionally, he provided us with a copy of the original inspection for our field lines, helped my husband move our camper to get the pump truck in, and was very patient while I was contacting our home warranty for work order confirmation. In a word, he was AWESOME.
I will also note that Metro Septic is one of the only septic companies I have come across with a professional and informational website, a phone number that reached an office rather than an on-site tech, a well-designed logo, and Kenney was dressed neatly and professionally. It may be the poop business...but this stuff matters in ALL business!
Thank you Metro Septic, you rule."
Ronnie Prince -
I have never owned a house with septic until now and experienced my first issue a year after moving in. I called a big company and they could not get to me soon enough, then went to the web and found Metro. The big company never quoted me any price but Metro made it clear from the beginning what the cost would be barring bigger issues than just pumping the septic out. I did much research before Metro arrived and was prepared for any number of issues from leech field to holding tank. The technician, Casey gave was prompt and very professional on first arrival. I had a lot of questions and he patiently answered everything while making sure I not only understood but witnessed the process to ensure my understanding. When the tank was opened Casey cheerfully expressed that my problem was only a minor blockage and pumping would solve the problem. I did ask about future issues and the cost associated and he explained those in detail, but said I should get plenty life with proper maintenance. It would have been easy to sell me extras but it was clear that Metro was more interested in excellent honest customer service to ensure a long term customer than gouging me up front. I equate this company with taking your car into have the brakes checked expecting to pay for brakes and having them tell you the brakes are fine. I am a super skeptic and they surpassed my concerns. I highly recommend Metro septic. Also..found out later that the big company was a commission based service call and Metro is not, got very lucky.
Ron Mitchell -
These guys did a great job replacing my water line.
"I called Metro Septic this morning, but they said the next available time slot was tomorrow. I explained that we had two babies and to see if they could possibly take care of it any earlier. So Toby & Paco came out TODAY, very quickly, even before the time frame I was given. They got straight to work and got the tank pumped with no problems. Toby was very knowledgeable about common potential problems and their remedies, but thankfully, the pump-out fixed the issue. They are very comfortable to work with, and good people to be around. I can wholeheartedly recommend them without reservation. Call them when you need help!"
"Everyone I spoke to was very courteous, polite and professional. They went out of their way to take good care of my home and family. They took care of all the details and made the whole experience very convenient. I definitely recommend the team at Metro Septic and Plumbing."
Jim Cundiff -
"Have used other 'widely advertised' services offering low price (additional charges for additional services disclaimers) but was very impressed by Metro Septic's quoted "all in" price for routine pumping of our tank. Crew called ahead to alert me to their pending arrival, arrived on time and finished work very quickly. They were friendly, professional and left the area clean and neat - and for a price lower than any I have used before.
Our entire neighborhood (with a few exceptions) is comprised of houses using septic tanks and I heartily recommend that my neighbors - and anyone reading this review - look at Metro Septic before using any other service.
Good work guys! Nice to run into a service provider that set expectations and then exceeded them!"
Beth Johnson -
"Wonderful experience! Office staff and technicians very friendly. Called and was able to get an appointment the very next day. Pricing was lower than other companies. I would highly recommend Metro Septic LLC!!"
Kacie Shook -
"This business is honest & trustworthy. Love the Flat Rate pricing, NO hidden fees or charges. Not only is this business honest & trustworthy, but so are the people that run it. I would defiantly recommend their services to anyone that needed septic work done!"